As a marketer, you know that you can’t just throw up some amazing graphics and expect people to understand your message. You need words. But which words? How many words? In what order? The answer can be found by asking a professional content writer.

I’m a content writer, but what does that really mean?

To start, it means I have a background specifically focused on honing the craft of writing well. My education and degree are in writing. My experience includes years of writing creative messages in every form–essays, billboards, radio and television commercials, print advertisements, blogs, brochures, websites, magazines, email marketing….and on and on.

It means that I approach every potential message with the goal to first learn everything I can about the subject matter. Sometimes the subject is root beer floats, sometimes it’s neurosurgery and sometimes it’s an inspiring young person who’s changing the world. After I learn everything I can about the subject, I turn it around and around in my brain and then it comes pouring back out through my fingertips, hopefully in a way that is more engaging and more understandable to the reader.

Sometimes the process is effortless–the creativity pours out on the page and the headline or email or blog post seems to write itself. And sometimes it’s more painful. My colleagues and I have mapped out the goals of the message, but the right words elude me. Or I have the right words but they aren’t coming together cohesively. That’s when I have to exercise my writing muscle; or follow my own advice to walk away and return to the process later, more refreshed. Either way, easy or difficult, in the end, the only thing that matters is creating a message that resonates.

My typical writing spot—weather permitting

But everyone writes….right?

What’s the value in hiring a professional content writer if I can just write it myself?

Every time you google something, every time you read an email from a company, every time you see a billboard on your drive home, someone put those words together on purpose. Of course, you can write your own content–we certainly encourage it and that’s why we continue to share writing tips on our blog. But when you hire a content writer, you are hiring an expert at putting words together “on purpose.”

Here are 3 more reasons it pays to hire a professional:

Experience: A professional content writer has years of experience in bringing together the right words, in the right way, to ensure a message is on target. Plus, we are also unusually creative!

It saves time: Whether you need to focus on other aspects of a project, or simply need to get something finished quickly in a crunch, an experienced content writer can execute creative, on-target messaging quickly.

Background: A content writer is immersed in content all day, every day. We read blogs about developing the best content and we have our finger on the pulse of what other companies and industries are putting out there, content-wise. So when you hire a professional content writer, you not only get writing expertise, you get all the hours and hours of background knowledge on content marketing that the average professional does not have time–or let’s face it, the desire– to track.

ABOUT CHRISTINA

Christina Noll is a content marketing specialist with 20 years experience telling stories about brands, products, companies—and most importantly, people—through creative and engaging email marketing, content marketing and strategic content planning. You can find her on LinkedIn and Twitter.

Want to ensure your content is engaging and relevant this year? Here are 5 quick tips to help make your email content easy to write and stand out in the inbox:

Draft a Keyword Bank

The first step is to do your research to identify your main message. What content will your audience find useful? What are the key phrases you want to share with the reader? Write them down. These don’t have to be complete thoughts—think of it more as a word and phrase “bank” to work from.

A blank space can be intimidating and creating a word bank gives you a solid start. Ultimately, you’ll hone your final content from these ideas.

“We all need to make sure that our content meets one or more of these three criteria”

1. The reader can DO something
2. The reader LEARNS something
3. The reader FEELS something

Paraphrased, and although Andy Crestodina is talking about blog posts here, we can directly apply this criteria to email content. Check out pages 113 – 115 in his book Content Chemistry.*

Use a Thesaurus

Even the best ideas may not impart your message the way you imagined. Sometimes you just need a different word.  I frequently pull out my trusty thesaurus (okay, thesaurus.com) to identify other ways to impart the same message in a more fresh or relevant way.

Look back at your word bank and use the thesaurus to find stronger words, action words or friction-free words for each of your key messages.

Draft and Then Walk Away

My number one tip for generating the best possible content involves taking a big step back. Create a very rough draft of what you want to say, and then step away. When you come back to it later, you’ll be looking at it with fresh eyes, and undoubtedly, fresh ideas.

When it comes to voice and tone, think about your email as a person-to-person conversation you are having with the reader. It doesn’t need to be perfect the first time. It needs to be genuine.

Another huge part of this equation: Collaboration is key.  Ask for input from another colleague—they may be able to point out where your intentions are unclear. Lisa and I frequently find that our best work is a result of direct collaboration during the refining process. Revise until the content clearly meets your original goals.

Change Mediums

Another way to get fresh eyes on email content is to print it out. We live in a digital world but printing out an email or template forces you to process it differently. You’ll be surprised with the quickness you can catch errors and edits just by changing the medium you’re using.

Jason Meeker,
RootedELM Strategic Partner

Write Your Subject Line Last

The last thing you should write is the first thing your audience will see—the subject line. Think of it as a catchy headline that summarizes your email. Write down the key points from your email, then brainstorm ideas based on that list.

Subject lines can be fun—this is where you can use puns, rhyming and play on words. Using emoji’s in subject lines is another trend that can increase open rates and provide a captivating visual when used correctly.

Remember to include the most important information first in your subject line and keep it to no more than 50 characters. It also must be meaningful to the email content. Finally, run your subject line by a few peers to be sure any wordplay is instantly recognizable and not too corny.

CUE-DIVE Method

Subject line and preview text content can be Contextual, Urgent, Emotional, Detailed, Intriguing, Visual and Earned.

Email Marketing Rules
by Chad S. White — pg. 374*

Call in Reinforcements 

Finally, if you’re still struggling to create content that hits the mark, consider using a ghostwriter. Content development is not always easy—you may be short on time or creativity. A professional content developer (like me!) can help or even just provide a much needed second set of eyes.

Stuck and need a little inspiration? We frequently read books, blogs and listen to podcasts for ideas on producing better (and easier!) content.

A few of our favorites:

• Content Marketing Institute Blog
• Everybody Writes by Ann Handley*
• Unthinkable (podcast) by Jay Acunzo
• Litmus Blog

And from our own blog:

• Learn How to Curate Content for Your Email Campaigns. 
• For long form content that goes beyond an email—such as a newsletter, blog or website text-—follow these 5 Steps to Developing Longer Content

*We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.

Halloween is the start of the something great — a time to be someone else, the guilt-free indulgence of extra-yummy treats and fun, colorful decor. To honor this devilish day, I’ve updated this post by pulling together some old and a few new seasonal email campaigns that evoked emotion, enticing me to shop, create, bake and most importantly convert.

Hyde Park Jewelers

My absolute favorite campaign of all “Halloween” time was designed by our own Jason Meeker in collaboration with the digital marketing team at Hyde Park Jewelers. In this email campaign, the intricate jewelry of Stephen Webster is stunning and flies right off the page. The creative way Jason intertwined the spooky season with the unique characteristics of these beautiful pieces is perfect. Viewing this campaign, I become a fan of the Stephen Webster instantly, and am intrigued to shop.

PETCO

Being engaged came easily with a subject line of “Boo! Your October bonus offers are HERE!” and preheader of “Plus, a few Halloween safety tips for you & your pet!” Everyone likes a bonus — especially when it involves spoiling their pet. Being that my big baby, Messi, is a huge scaredy-cat when it turns dark outside and LOVES to counter surf to sniff out anything resembling food, the “Fall Do’s and Don’ts” were helpful. This cute and colorful campaign led to an online purchase of two 50 lb bags of premium dog food and enough snacks to fill a trick-or-treat bag for all the pups in the neighborhood!

VIEW THE EMAIL SCOPE

Yummly #1

After viewing the email with the subject line “Easy spooky snacks 👻,” I’m tempted to throw a Halloween party even though my children are a wee-bit old and would refuse to attend. In all of their email campaigns, Yummly captures their audience with beautiful photography and creative real text vs text as an image, leading to the click through to get the recipe or search for something similar. You can get the recipes by accessing the email scope for either of the two campaigns below.

VIEW THE EMAIL SCOPE

Yummly #2

The subject line “Pumpkin spice up your life 🍁” put me in the spirit to eat and bake. Like most, I enjoy everything pumpkin flavored, and these colorful photos make me think most of these recipes are healthy. Using Litmus, we’re able to capture the rendering of the desktop version (above) and the mobile version (below) for this clean email template used by Yummly.

VIEW THE EMAIL SCOPE

Happy Halloween. Enjoy the season and have fun! Try not to overeat candy, or if you’re like our team — drink too much pumpkin beer. Cheers!

So you’re ready to expand your email marketing program, but not sure how to create all the content? Below, we offer four steps and five sources to get you thinking.

STEP 1

Segment your subscribers into your audience and your customers to draft at least one persona for each. Their needs for content are different.  A customer has had an experience with you. They have self-identified their needs. Therefore, you have knowledge of what products they would have an interest in to sell to. An audience, on the other hand, needs content other than the product or service. You need to build trust, nurture them. An audience anticipates an experience with you. Most likely you’ll have more than one persona for each, but designating at least one for your audience and one for your customer will be a good starting point in defining goals and curating content.

STEP 2

In addition to your overarching email marketing program goals, you need to set goals for each of your email campaigns. What do you want to happen for each email? For example, the central goal for our monthly newsletter called “From Your Email Horticulturists” is to have our audience click-through to the content we offer guiding them on email marketing best practices, how to’s and lessons with specific functionality within their email marketing tool.

STEP 3

Begin to compose your content for your email campaign(s) using the knowledge obtained and data collected through the five sources below. Keep in mind; it’s essential to test your email content and email design before you launch to your segmented audience.

STEP 4

Draw. Whether it’s in a notebook, on a program like Omnigraffle or even a scrap piece of paper, I find that drawing helps me visualize a subscribers journey. It guides me from where I am today to where I want to be. Best of all, it creates an original task list on where I need to focus.

5 Sources to Curate Content:

1. Their lifecycle – birthday, anniversaries, account renewal, changes to account detail. The goal is to recognize a personal event or behavior.

2. Your staff – on a continual basis, schedule time with all client-facing staff, including customer service and call-center departments. Listen and document questions, concerns, pain points and positive feedback that is presented by your customers for each product offered. Record timing as well – when did the question/concern, etc. arise? Was it at the beginning of the relationship with the product or service or after several years because of changes, etc. This will help you pinpoint what and when a gap in content should be addressed.

3. Feedback – send an ongoing customer questionnaire to look for trends in opinion, concerns and intent to move to a new product or the next step in their relationship with you. Ask for a customer testimony to use in future email campaigns or on your website while you’re at it! We use Survey Gizmo if you would like to test out an online service.

5. Industry trends – spy on your competition. What are they writing about?  Do you see this happening with your clients?

Personally, if I write to an individual, the content comes together much easier. It may take time, but building your email marketing program using content curated from such sources as mentioned above will not only increase the value of content leading to greater subscriber engagement but offer deeper insight into their minds for use with other channels.

If you are looking for examples of outstanding content, visit our Emails We Love category on this blog. Every other week, we feature the best content we’ve received in our very own inboxes to inspire others.

Let us know, what are you doing to curate content?

First, provide the relevant information. Example: “Bird by bird, or step by step, intentional email design = better design.”

Add a strong call to action: Example: “See how a template helps:”

Next, include your link to additional information, such as a blog post, article, or web page. Example: “https://rootedelm.com/blog/intentional-email-design”

Tip: use the url shortener in your social media management tool (Buffer, Hootsuite, etc.) to shorten the link and save on valuable character length

Then, add a hashtag to help your audience find and share your post. Example: “#emailmktgdesign”

Finally, add an image.  We use a friendly app called Canva to create the social media images for RootedELM.

Your finished product should look something like this:

Even if your social media message contains all the necessary elements, it might still get lost in the fray. But ensuring it contains the above elements, along with re-posting to achieve frequency, can help ensure your message is heard.

RESOURCES:

• MarketingProfs: Which Types of Facebook Posts Get the Most Likes, Comments, and Shares? [Infographic]

• Content Marketing Institute: 58 Social Media Tips for Content Marketing

RELATED CONTENT:

There’s an App for That

In the email marketing world, there is nothing greater than when an email campaign hits the sweet spot. As a consumer of Lilly Pulitzer clothing, I am aware that they hold a massive final sale in July. What I wasn’t aware of is they do the same thing in January! Thanks to a perfectly executed email campaign, now I do. Over three days I received eight unifying emails as part of the same “After Party Sale” campaign which caused me to spend a small fortune. Because Lilly only goes on sale twice a year, when you have two teenage girls that love their Lilly…you stock up!

The first email came in the night before the “After Party Sale” (below left). Somehow I missed it but the second email (below right) with the subject line: Just released sale styles have landed! sure caught my attention.  I did just what the email said to do: “Freak Out!” After a brief wait in the online line for my turn to shop –  I was glued to lillypulitzer.com for the next hour (well maybe a little more), but luckily it was toward the end of the day! I sent my oldest daughter a text to call me immediately when she was free. She was in her study hour and wanted to know what was so urgent; My reply was “the Lilly sale is going on now!”  She had the same response I did and headed to the Lilly website, sending me her favorite choices. Needless to say, her friends just rolled their eyes at her when she told them what was going on. By now, my shopping cart was full of beautiful dresses for upcoming formals, spring break and graduation and I had to make a decision fast on what I was going to purchase. I had already lost out on two perfect dresses as they were selling fast!  Now do you understand the havoc?  Back to email marketing.

After feeling success with combing the Lilly website, I made my purchase. My girls were excited and so was I because this time, I was able to purchase a few items for myself. The excitement was contagious, and during a project call, I informed Christina Noll of the sale and she also jumped right on the website and was able to purchase a few items as well. I went to tweet my findings and discovered others were in a frenzy just like myself. An entire community of Lilly aficionados were on a mission to get these great deals! This led to me following @LillyPulitzer now on Twitter and Facebook, so I could be even more a part of this community.  I even found a resale community on Facebook to sell our gently used items now.

But here’s where the story gets juicier. That evening just before nine, I received the email below (on the left) with the subject line: What?! New styles added to SALE, which caused me to go back and make another purchase! Twelve hours later another email came with the subject line: Just dropped: new to SALE with even more sale items added to the website. Then the countdown began two hours later with: Don’t miss out! Sale ends soon.

Lilly had done it right. Each of the emails had animation, rotating photos of the new items that had been added (shown below) to peak my interest even more. The voice and tone used in the copy matched just what I was saying to myself in my head. My attention span was in their hands for two days now. I had emailed, tweeted and posted the sale to my friends and colleagues. I had spread the word and so had others. The campaign was a huge success.

The next morning Lilly sent one last email just in case I wasn’t done shopping. This was sent just before 11 am with the subject line: Don’t miss out! Sale ends soon…And finally the following evening, I received this animated Thank You email with photos of other shoppers showing their excitement.  This had the best subject line yet to sum up the experience: What. A. Wild. Ride.

When my purchases did arrive in the Lilly signature pink palm packages, I opened to find a note saying “You Have the Best Taste. You Ordered….”

I received my final email asking to review one of my purchases. This is a campaign that is all too often missed by companies, but probably one of the most important and easy ways to obtain feedback directly from your customer. Well done Lilly Pulitzer! I’ll see you in July.

In Anne Lamott’s bestselling book Bird by Bird, Some Instructions on Writing and Life she recounts a story of how her brother, aged ten at the time, struggled to complete a report on birds he had put off until the last minute. Her father consoled him by explaining that the task would only get done by taking it, “Bird by bird.”

Sometimes, when we look at our list of emails that need to go out, it can feel overwhelming. But we, too, need to remember to take it “Bird by bird,” or one step at a time. When you design your email intentionally, without rushing, you produce a better email–one that is ultimately engaging to your audience and renders correctly for viewing on all types of devices.

One way to facilitate the process is by creating a template, such as the one used by Hyde Park Jewelers in the three examples below. This template started from a custom HTML email campaign that tracked good results, and the digital marketing team liked the layout. Jason Meeker, Strategic Partner for RootedELM, took his custom design and converted it into a Campaign Monitor template. Jason continues to work with the Hyde Park Jeweler’s internal designer each week on coding and design recommendations. Since then, Hyde Park Jewelers has been able to save time on design and editing because their designer uses the layout specs to create the design assets and messaging.

Once your template is in place, take each email you create and put it through the checklist:

• • Determine the CTA: why are you sending the email and what action do you want your viewer to take?

• • Customize your template: each email should be unique with a variation of assets and content.

• • Test for rendering: just because your email looks good on your screen doesn’t mean it will look good in your customer’s inbox.

• • Test links: double check they work the way they should and link to the right URL.

• • Conduct an A/B split test: subject line, time of day or asset placement  – which version received the most engagement? Send to your remaining audience.

• • Monitor results: is the template still producing the results you need? Tweak before your next scheduled send.

If you’ve been following RootedELM on Facebook, Twitter or received our email newsletter, you’ve probably noticed our Email Design Tips each Tuesday, and our Content Marketing Tips each Thursday. After talking to our audience, we discovered the bite-size information is just what they needed to keep them up to speed on the latest best practices, but give them the option to take a deeper dive through a supporting blog post.

Although these may look like they are crafted by a graphic design expert, believe it or not, they are so easy to make that even the graphically challenged, like myself, can make clean, eye-catching graphic in no time at all! The trick is using an app like Canva to create your masterpieces.

We started using Canva to create the banners for our blog posts, but quickly branched out to using them for social media posts and even proposals. I admit to being slightly intimidated the first time, but I quickly learned how easy and intuitive the process is, and can now make a image for social media posts in less than 15 minutes. No joke!

Here’s how it works:

• Sign up for a Canva account. There are free and paid versions. We chose a modest paid subscription to Canva for Work that allows us to share our designs as a team and upload our own logos for use.

• At the top you can choose to create whatever you need: a poster, blog graphic, presentation, etc. For social media posts choose, “social media.”

• On the left hand side, you have options for changing the layout, background, text and adding additional elements. Start by choosing one of the free or low cost layouts. I almost always find a free layout I like for my project.

• Next, click on the supplied text boxes and simply type in your own message. You can also delete the text boxes you don’t want or add your own new ones. At the top of your project, you’ll see pull down options where you can change the font, size and even line spacing of your text.

• Using the tabs to your left, you can also add elements including shapes, photos and graphics. You can use the toolbar at the top of your project to change the colors of the background and any elements you apply.

• When you are happy with your design, simply save and download as a jpg, png or pdf file. You can also share your design with others via email by clicking the share button at the top. I do this after every creation so I can gather feedback from my team members before I post to social media.

Viola! Just like that you’ve created an eye-catching graphic that you can use on all your social media channels.

Remember, when you post to social media, use this order:
content + link to resource/blog + #hashtag + graphic

Have questions? Give us a call! We consider ourselves old pros at this point (wink, wink) and we’d be happy to walk you through your first design. You can also learn more here.

Some of the best creative comes out during the holidays. In the spirit of the season, our team has pulled together a few emails we’ve admired over the past few weeks.

Below – Nordstrom Rack: The “Love, Nordstrom” campaign theme reminds me of warm feelings of a friendly Christmas Card. Each of their email campaigns have been colorful, eye-catching with clear call to action buttons. The theme is extended throughout the website for a cohesive online shopping experience.

Below – JCrew: When I opened this one morning it immediately drew me in because it made me feel like I was getting an exclusive scoop on a deal. The enticing graphic design featuring the bold bird kept this email simple, yet effective in conveying the message.

Below – Target: As a content writer, I’m drawn to any kind of clever play on words in the subject line.  This one from Target caught my eye, and even though I was not in the market for family pajamas, convinced me to click open. Subject Line: Our 50% off pajama sale ends in one sleep.

Below –  MOO: Moo is one of our favorite brands to follow. The content in this email is oh so original and let’s say spicy! The email design is clean, crisp and functional.

Well….that’s a wrap! Which one was your favorite? Our eyes will stay peeled for even more exceptional campaigns. Please send us any good, or even bad campaigns, that cross your inbox.

Happy Holidays!